Return and Refund Policy

This Policy applies to the following goods and services purchased on this platform online (as distance sales):

1. Physical goods: such as chess equipment and merchandise delivered by courier.
2. Digital content and virtual goods: such as platform credits (gems, diamonds, gold coins), digital course content, and cosmetic items not supplied on a tangible medium.
3. Courses and services: such as Artecks Academy in-person or online course bookings, membership plans and subscriptions.

1. Under Article 19 of the Consumer Protection Act, consumers may cancel the contract within 7 days of receiving the goods or the service, by returning the goods or giving written notice (including by email or the customer service form), without giving any reason and without bearing any cost or charge.
2. The 7-day period starts on the day after the consumer (or their designated recipient) receives the goods. If the last day falls on a public holiday, that day remains the last day.
3. The cooling-off period is not a trial period. Consumers may inspect goods as reasonably needed to examine them, and are asked to keep the goods, accessories, free gifts and packaging as complete as possible when returning them.

Under Article 2 of the Regulations Governing Reasonable Exceptions to the Right of Withdrawal in Distance Sales, the following goods or services, where the platform clearly informs the consumer before the transaction, are not subject to the 7-day right of withdrawal:

1. Perishable goods, goods with a short shelf life, or goods that would expire by the time of cancellation.
2. Goods customised at the consumer's request (such as engraving or custom chess sets).
3. Newspapers, periodicals or magazines.
4. Audio-visual products or computer software unsealed by the consumer.
5. Digital content not supplied on a tangible medium, or online services completed once provided, where supply began with the consumer's prior consent (such as gems, diamonds, gold coins or other platform credits already credited, or digital content already unlocked).
6. Personal hygiene products that have been unsealed.

For item 5, the platform obtains the consumer's prior consent at checkout by a tick box stating that they “agree to immediate supply after payment and understand that the 7-day right of withdrawal no longer applies once supplied”. Where this consent has not been obtained, the 7-day right of withdrawal still applies.

1. Request: submit a request within the applicable period by email (service@artecks.com) or from the order page in your account, including your order number and contact details.
2. Collection: within 15 days of the day after we receive your cancellation notice, we will collect the goods from the delivery address or an agreed location (under Article 19-2 of the Consumer Protection Act), or provide return shipping instructions.
3. Inspection: once we receive the returned goods, we will confirm the items and quantities.
4. Refund: handled under Article 8.

1. If an item you receive is defective, damaged, incorrect or short in quantity, please contact customer service promptly with photos. At your choice, we will replace the item, send the missing items, or give a full refund, and we will cover the resulting shipping costs.
2. This Article does not affect your rights regarding warranty against defects under the Civil Code.

1. Platform credits (gems, diamonds, gold coins) are credited immediately after successful payment. Where the consumer has given prior consent under Article 3, the 7-day right of withdrawal does not apply once credited.
2. We will give a full refund or re-issue the credits in any of the following cases:
   • payment succeeded but the credits or digital content were not delivered, or you were charged twice;
   • they cannot be used because of a system error on our side.
3. Platform credits have no cash value and cannot be exchanged for cash, transferred, or used outside this platform. If the platform ceases operation, we will give public notice and handle unused credits in accordance with law.

1. Cancellation before the course starts: full refund, with no handling fee.
2. After the course has started: the sessions already delivered are deducted pro rata at the original price, and the unused portion is refunded.
3. Cancellation or rescheduling by the platform or instructor: you may choose a full refund or free rescheduling.
4. Membership plans and subscriptions: you may cancel at any time. After cancellation you will not be charged for the next period, and you can keep using the current paid period until it ends. For a first purchase, you may request a full refund within 7 days if you have not used any of the service.

1. We will refund the amount paid within 15 days of the day after we receive the returned goods or your cancellation notice.
2. Refunds are made to the original payment method:
   • LINE Pay: refunded to the original LINE Pay funding source (LINE Pay Money, credit card or LINE POINTS). The time it takes to appear depends on LINE Pay and your card issuer.
   • Credit card: refunded to the original card. The time it takes to appear depends on your card issuer.
   • ECPay (ATM transfer, convenience store payment code, etc.): we will contact you for a bank account and transfer the refund.
3. We do not charge any refund fees.

1. When you exercise the 7-day right of withdrawal under Article 2, we cover the return shipping cost.
2. Shipping costs arising from defective, incorrect or missing items are covered by us.

We issue electronic uniform invoices (e-invoices). For returns and refunds, we will void the invoice or issue a sales return (allowance) certificate in accordance with the Uniform Invoice Regulations. You do not need to send back a paper invoice.

• Email: service@artecks.com
• Hours: Monday–Friday 10:00–18:00 (Taiwan time), excluding national holidays

1. If you have a dispute, please contact our customer service first. We will handle your complaint properly within 15 days of receiving it.
2. You may also file a complaint through the Executive Yuan Consumer Protection Committee's 1950 national consumer hotline, or with the consumer service center of your local city or county government.
3. For any litigation arising from this Policy, the Taiwan Taipei District Court shall be the court of first instance, without prejudice to the jurisdiction rules for small claims under Article 47 of the Consumer Protection Act and Article 436-9 of the Code of Civil Procedure.